The following day (Friday) after my wife's call for angry letters, she received a phone call from the hospital in question. This...guy, whom my wife had previously left messages for over the past couple months, and sent a letter to (all of which was ignored), with a lawyer present, finally explained why they could charge for the autopsy, and said that they would overnight a proper bill to us so we could contact our insurance (which they did).
What he couldn't explain, however, was why we were ignored. And really that was our big issue, we paid without question because we didn't really care about the money. We -- well, I say we, but all credit goes to my wife honestly. Most of this took place while I was at work, and even without that, well, she's the one that knows how to get shit done. So, my wife raised such a fuss over all of this because no one would simply talk to her and help her out or explain what was going on. All we wanted was a piece of paper with a medical code on it.
My wife and I both understand the torture of work-related paperwork, so I think we can relate to having trouble finding something, or putting together a previously non-existent piece of paperwork. We aren't the only people to have trouble with hospital bureaucracy, and surely we aren't the first to complain, so I find it hard to understand why people can't just do their job. Simple as "oh, we messed that up? Here, let me fix that for you." Which, come to think of it, is what we got...5 months late.
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